There are many ways to order from Nan's Kitchen! Through our online menu at www.nanskitchen.com, our Nan's Kitchen app available on both the Apple and Google stores, the Toast app (if you are a member), or by visiting one of our locations in Stow, Southborough, Westford, or Andover, are all easy ways to enjoy our delicious food.  Unfortunately, at this time, our restaurants are not equipped to handle phone orders.  Thank you for your understanding and for doing business with us!

All of our locations offer indoor seating on a first-come, first-served basis, with some locations having more seating than others. Our Stow location also features tables outside, where you can enjoy your takeout when the weather is nice.

No, all our seating is available on a first-come, first-served basis. None of our locations currently has table service.

No. All drive-thru / “curbside” orders must be placed in advance online. We do not have a microphone at the drive-thru.

Yes, all of our locations accept orders at the counter, and you can choose to dine in or take your order to go.  We also accept online orders and recommend this during periods of high volume, such as lunch rush or weekends.

Some of our locations offer meals where you can order 2 or 3 pieces of bone-in fried chicken, accompanied by a choice of 2 sides. These meals can be ordered online for pickup after 11:15 am, or you can walk into these locations and place your order at the counter after 11:00 am; standard order times apply.

If you are looking to order five or more pieces of bone-in fried chicken, we require a 2-hour pre-order (which can be done online by selecting a pickup time at least 2 hours from when you place your order) so that our kitchens can prepare the chicken fresh for you. 

If you don't pick a time that is 2 hours ahead of when you order and simply select ASAP (which the system WILL let you do, because it's, well, not as smart as you!) and it gives you a time that is less than 2 hours, you will be receiving a call or voice mail from us with a new pick up time! If you make an error and notice it before we contact you, feel free to call the store where you placed your order and let us know the preferred pickup time.

All Bone-In Fried Chicken is available from 11:15 am to 8:00 pm.

We occasionally hit our order capacity for specific time slots during peak times or even peak days. Our system tracks our order volume, so it will tell you the next available order time (which may be further in the future than you are trying to select, even when selecting ASAP).

Occasionally, the service we use to host our online menu will go down, but this is not a usual occurrence.  If it does, it generally comes back online within 10-15 minutes, so please close out and try your order again.  It is also possible that you didn't answer all of the options on the items you ordered. Sometimes, that presents an issue with completing an order.  If all else fails, close your browser, clear your history, and try again!

You will know your order has been placed when you receive a confirmation email.  The confirmation email will inform you of the time your order will be ready, as well as the location from which you placed your order.  If you notice any errors in the email, please call that store immediately so we can attempt to resolve the issue for you.

If you call that location and the order has not yet been made, we can cancel it for you, and you can place your order at the correct location.  

If we have already processed your order, we will generally ask you to pick it up at the location from which you placed your order. Alternatively, we are happy to have you reorder from your preferred location.  We cannot transfer orders between locations on our end.

If you ordered that day and we were able to correct your order, you will not receive a refund to your card; however, the amount charged will reflect your new total.  Our credit card charges do not process until the next day, so if you notify us as soon as an issue arises and it occurs on the same day you placed your order, the total will be adjusted accordingly. 

If you call us after 24 hours and are told you will see a refund to your card, it typically takes 3-5 business days to appear, depending on your credit card company. We do not have control over how long it takes for your card company to process a refund.  We are always happy to check and see on our end if a refund has been requested!